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 Gold Cup Inn , York

 

Gold Cup Inn
Low Catton
York
North Yorkshire
YO4 1EA

Contact:Unknown
Tel: 01759 371354
See Map

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Philippa Vanham
Rude and patronising owner
When the wine wasn't what I had ordered he responded with, 'well it's similar'. My braised Venison was tough and dry but the wner came to the table and said ' well the chef and I think it's perfect, nothing worng with it When I then tried to justify my complaint he talked over me and wouldn't let me finish a sentence. When I told him the service was rude he replied' well you win some you lose some'. There was no apology, his attitude towards customer complaints is terrible with the response of, 'well you got something else, didn't you? be happy with that.' I have never been spoken to like that in a restaurant before and sincerely hope I never do again. He is a smug, patronising, rude man and really needs to learn customers are the most important thing in his business therefore customer service must be impeccable.
Wednesday, August 6, 2008
Rating: No rosettes

Mrs M Robinson
wonderful food & service
We visited The Gold Cup on a busy Sunday lunchtime. Loads of atmosphere! Super staff, food and value for money. Not your usual 'run of the mill' menu. Excellent in every way.
Thursday, February 1, 2007
Rating: rosettes

 
 
Contact us
 

Gold Cup Inn
Low Catton
York
North Yorkshire
YO4 1EA

Contact:Unknown
Tel: 01759 371354
See Map

 



Monday, November 18, 2019
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