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 Master Thatcher, Taunton

 

Master Thatcher
Lisieux Way
Taunton
Somerset
TA1 2LB

Contact:Unknown
Tel: 01823 252011
See Map

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A.B
Mostly exaggurations
I have to say after reading these comments, a lot of this are exaggurations. An example of this is that the food is not kept from the Sunday carvery as I am the one who disposes all the leftovers. The young staff mentioned are far from aggressive and it is particular people that are giving the Master Thatcher unneccessary negative images. When writing a comment, don't exaggurate as this isn't needed.
Wednesday, July 14, 2010
Rating: rosettes

Anonymous
One to avoid for now!
Sunday afternoon Carvery, 3 January 2010.

This was the most shocking and concerning experience I have had in a restaurant….

When I have my children with me at weekends I enjoy taking them somewhere nice to eat. On this occasion I just had my 15-year-old daughter with me.

When we arrived the waitresses were very polite and courteous with us, but the first sign of the bad things to come was when my daughter and I mistakenly picked up the plates for our carvery before the chef, and we were told by the Manageress very impolitely to ‘put the plates down’.

When I started my meal I realised that food did not taste good at all, but I continued to eat it rather than make a fuss. My daughter found that the food tasted so bad that she could not eat much at all - just some of the vegetables. I then realised that I couldn’t ignore the problem, so when the waitress asked if everything was all right I told her the problem and she went to get the Manageress.

The Manageress was very rude to me and told me that it was just that I didn’t like their food, that no one else had complained, and there was nothing she was willing to do about it. I had to ask for something else for my daughter to eat – just a plate of chips was all my daughter wanted by now.

I carefully considered what I was going to do if they tried to charge me for everything. I believe any complaint has to be fair, so despite how impolite the Mangeress was with me I decided to pay for everything except the meal that my daughter had eaten very little of. So I would pay £15.45 instead of the full £21.45 – just £7 off.

They did try and charge me for everything and went to get the Landlord/owner when I refused to pay the full bill (I think maybe this Landlord and the above Manageress are the co-owners of the Master Thatcher).

The Landlord looked very angry when he arrived (like he had fire in his eyes). He began to ask me the problem but then he cut me off from what I was saying after a few seconds and told me to listen to him, and he came from behind the bar and came up to me – maybe to try to intimidate me. In a very angry way he told me that it wasn’t his fault that we didn’t like his food, that he had no other complaints and demanded that I pay the full bill. He asked me inappropriate things like what job I do. He was also pointing and shaking his finger at me in an intimidating and angry way.

I was assertive and determined not to pay the full amount but remained polite and reasonable calm throughout. The most shocking thing was that he also aimed this anger at my 15-year-old daughter with his finger pointing and raised voice. I did demand that he stop talking to my daughter in that way, which he did temporarily. All this was in full view of his customers.

He relented and took the £7 off the bill. Most people would have not paid anything at all after being treated like this, but I realised that this type of person could be unpredictable and I needed to be careful.

When I had paid, in anger and with his finger pointing he demanded that we get out of his restaurant and threw the receipt at me.

By the end of this my daughter was distraught and was crying, and one of his waitresses was trying hard not to cry as she could see my daughter crying. One waitress said to us that she couldn’t believe what he did to us.

I wasn’t frightened during the experience but afterwards I was shaken by this experience. My precious daughter was understandably even more shaken by this experience.

I thought about whether to write this review before doing so, as I understand that people have problems that influence how they react, but a family needs to feel safe in a restaurant, and after this experience I think I should help protect others and their children from having a similar experience in this restaurant. I have also seen from other website reviews that other people have also been treated badly in this restaurant.

If the owners of the Master Thatcher read this I would like to say that I really do wish you the best, but please consider whether this is the correct way to treat your customers.
Sunday, January 3, 2010
Rating: No rosettes

Steve James
Much Improved Food!
This is my local pub, but after visiting a couple of times in 2007, I was less than impressed with the food. However, I noticed some changes recently, so decided to try it again. I'm pleased to report that the food was really good! We went on a Sunday evening, so it wasn't busy. The staff were helpful and polite and the menu looked good. I choose steak and it was very nice. Everyone enjoyed their meal and the cost wasn't too high either.

I'll be retruning to eat there again soon!
Sunday, March 8, 2009
Rating: rosettes

David Cropper
new menu!
the master thatcher pub, i believe has gone up in standards, the staff are all very friendly. their latest menu is full of variety, and their concept of handcut steaks is unique only to them in taunton! When i visited for a family meal, we were shown to our table and our drink and food order was taken, once our food arrived it looked delicious. the staff was very helpful offering to get us more drinks and any additional sauces we wanted. overall mine and my family's experience at the master thatcher was very enjoyable.
Friday, March 6, 2009
Rating: No rosettes

watpo
AVOID!
At a carvery - Monday evening. Absolutely disgusting food! Not the most expensive pub in town by any means, but might well have the worst food! It is my belief that a large proportion of the food was recooked from Sunday's carvery. If not, the chef should be sacked!!

Staff ok & furnishings comfortable. Lighting utilitarian and therefore a pleasant ambience is absent.

Avoid weekday carvery!!
Tuesday, February 10, 2009
Rating: rosettes

GARY FRENCH
CALLED IN FOR QUICK PINT WHICH I COULNT DRINK AND HAD TO LEAVE .FOUND STAFF VERY YOUNG, AGGRESSIVE AND COULDNT CARE LESS ATTITUDE .PLACE EMPTY ,SUCH A SHAME LOVELY SURROUNDINGS AND A LOOK AT THESE PROBLEMS WOULD MOST CERTAINLY ASSURE SOME FUTURE FOR THIS ESTABLISHMENT.I ASSUME IM ONE OF MANY WHO WONT GO BACK.
Sunday, October 12, 2008
Rating: rosettes

JONATHON RUGMAN
ATTITUDE PROBLEM OF STAFF AND LANDLORD
I WENT IN FOR A DRINK WITH A FRIEND/NEIGHBOUR AND FAMILY ON 9/11/06 AND THE GENERAL ATTITUDE OF THE STAFF WAS APPALLING. jUST THE WAY IN WHICH THEY LOOKED AT ME AS IF IT WAS AN EFFORT JUST TO SERVE ME A £3 A PINT OF STELLA WAS APPALLING. AND AFTER PLAYING THE FRUIT MACHINE AND THEN ASKING FOR CHANGE I WAS LOOKED AT AS IF I WAS SOMETHING THEY'D JUST STEPPED IN. IT IS A DISGRACE AND I WILL TAKE THIS FURTHER. THEY HAVE ONLY RECENTLY TAKEN OVER AND IT IS A IF THEY'D RATHER HAVE NO CUSTOMERS. THEY HAVE TAKEN THE FOOTBALL OFF THE BIG SCREEN WHICH USED TO DRAW THE CROWDS IN AND ARE THEREFORE LOOSING CUSTOMERS AND TRADE ALREADY. I HOPE THEY GO OUT OF BUSINESS SOON AND GET SOME BETTER MANAGEMENT IN. I ALSO HOPE THE LANDLORD LOSES MONEY AND THE BREWEY TOO. THEN MAYBE THEY'LL GET SOME GOOD LANDLORDS AND STAFF IN THERE TO RUN THE PLACE AND KEEP CUSTOM. ON ANOTHER MATTER, I'D LIKE TO SAY THAT SPARKIE WHO HAS BEEN WORKING IN THERE FOR A COUPLE OF YEARS IS THE ONLY DECENT MEMBER OF STAFF IN THERE. THE BEST THING HE COULD TO IS TELL THEM WHERE TO STICK IT AND GET ANOTHER JOB.
Thursday, November 9, 2006
Rating: No rosettes

Gerald Longman
Fantastic venue
After looking for somewhile we have now found the perfect setting for our local meetings that we hold each month.
Our opportunity meetings all started in a little room above another pub where only six attended at that time, we then found a hall behind a pub, a much bigger room that would hold a good 30/40 people but there were problems, cold, no atmosphere, dirty.
It was time to take our meetings to better heights, we started looking and found THE MASTER THATCHER
supurb conference facility, food wine beer / space / warmth / airconditioning and most of all the price was right.
The conference room blew us away when we first saw it.
It is also easy to reach from the M5 motorway.
We cannot find fault it is just perfect and we highly recommend THE MASTER THATCHER
I would give the MASTER THATCHER a 5 star rating even though it would be better placed in the country side for a more sceneic view.
Oh! and we can now seat 100 people or more, is our business opportunity taking of to those that attend, you bet!
www.fastforwardinternational.co.uk/opportunity.asp
Thursday, April 6, 2006
Rating: rosettes

 
 
Contact us
 

Master Thatcher
Lisieux Way
Taunton
Somerset
TA1 2LB

Contact:Unknown
Tel: 01823 252011
See Map

 



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